WAABOT

Refund Policy

This Refund Policy outlines the terms and conditions for refunds of payments made to Waabot. By subscribing to our services, you acknowledge and agree to the refund terms described below. This policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. General Refund Policy

Waabot operates on a subscription-based model with advance billing. Due to the nature of our digital services and the resources allocated upon subscription activation, our general policy is that all sales are final and non-refundable. However, we may provide refunds in specific circumstances outlined in this policy.

2. Subscription Types and Billing

Our refund policy applies differently to various subscription types:

• Monthly Subscriptions: Billed monthly in advance. Service active immediately upon payment confirmation.
• Annual Subscriptions: Billed yearly in advance with discounted rates. Service active immediately upon payment confirmation.
• Usage-Based Charges: Additional fees for message credits, premium features, or overage charges.
• One-time Purchases: Setup fees, consulting services, or custom development work.

3. Eligible Refund Scenarios

We may provide full or partial refunds in the following circumstances:

• Technical Service Failures: If Waabot experiences prolonged service outages (more than 72 consecutive hours) due to our technical infrastructure failures, not including third-party platform issues (Meta, WhatsApp, etc.).
• Billing Errors: If you were charged incorrectly due to our billing system error, including duplicate charges or incorrect subscription tier billing.
• Unused Annual Subscriptions: For annual subscriptions cancelled within 14 days of initial purchase, provided less than 20% of the messaging quota has been used and no broadcasts have been sent.
• Service Unavailability: If we permanently discontinue the Waabot service with less than 90 days notice, eligible users will receive prorated refunds for unused subscription periods.
• Fraud or Unauthorized Charges: If you can demonstrate that charges were made without your authorization, subject to investigation and verification.

4. Non-Refundable Scenarios

Refunds will NOT be provided in the following circumstances:

• Account Violations: Account suspension or termination due to violations of our Terms of Service, Acceptable Use Policy, or any platform policies.
• Third-Party Platform Issues: WhatsApp Business API restrictions, Meta account suspensions, Instagram account limitations, or any third-party platform bans not caused by Waabot.
• Change of Mind: General dissatisfaction, change of business needs, or deciding not to use the service after subscription activation.
• Used Services: Monthly subscriptions where service has been actively used (messages sent, automations created, broadcasts delivered).
• Message Credits: Consumed message credits, sent broadcasts, or delivered messages cannot be refunded.
• Partial Month Usage: No prorated refunds for partial month usage when cancelling mid-cycle.
• Integration Issues: Inability to integrate with your existing systems or third-party platforms due to technical limitations or restrictions.
• Regulatory Compliance: Issues arising from local regulations, compliance requirements, or legal restrictions in your jurisdiction.

5. Refund Request Process

To request a refund, you must follow this process:

• Submit Request: Contact our support team at billing@waabot.com within 30 days of the charge in question.
• Provide Documentation: Include your account details, transaction information, and detailed explanation of why you believe a refund is warranted.
• Allow Investigation: We will investigate your request within 5-10 business days and may request additional information.
• Receive Decision: You will receive our decision via email with detailed explanation of our determination.
• Processing Time: Approved refunds will be processed within 5-15 business days to your original payment method.

6. Cancellation vs. Refund

Important distinction: Cancelling your subscription is different from requesting a refund:

• Subscription Cancellation: You can cancel your subscription at any time. Your service will continue until the end of your current billing period, but you will not receive a refund for the unused portion.
• Immediate Account Closure: If you request immediate account closure, you forfeit access to the service for the remainder of your billing period without refund.
• Downgrade Options: Consider downgrading to a lower plan instead of cancellation if your needs have changed.

7. Chargeback and Dispute Policy

If you initiate a chargeback or payment dispute through your bank or payment processor without first contacting us:

• Account Suspension: Your account will be immediately suspended pending resolution.
• Service Termination: Fraudulent chargebacks may result in permanent account termination.
• Additional Fees: You may be liable for chargeback fees and administrative costs.
• Resolution Process: We will work with you to resolve legitimate payment disputes before they escalate to chargebacks.

8. Free Trial and Money-Back Guarantee

For new customers, we offer risk-reduction options:

• Free Trial Period: New accounts may be eligible for a free trial period as advertised on our website.
• Money-Back Guarantee: First-time annual subscribers may be eligible for a 14-day money-back guarantee under specific conditions.
• Demo and Consultation: We offer product demos and consultation calls to help you make informed decisions before purchasing.

9. Special Circumstances

• Force Majeure: No refunds for service interruptions caused by events beyond our control (natural disasters, government restrictions, etc.).
• Currency Fluctuations: Refunds will be processed in the original currency; exchange rate differences are not covered.
• Tax Implications: You are responsible for any tax implications of refunds in your jurisdiction.
• Legal Compliance: Our refund practices will comply with applicable consumer protection laws in your jurisdiction.

10. Enterprise and Custom Plans

For enterprise customers and custom service agreements:

• Custom Terms: Enterprise agreements may include specific refund terms that override this general policy.
• Negotiated Arrangements: Refund terms may be negotiated as part of enterprise service level agreements.
• Setup Fees: Custom setup fees and implementation costs are generally non-refundable once work has commenced.

11. Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: Contact our support team to resolve technical issues or usage questions.
• Plan Adjustment: Downgrade to a lower-cost plan that better fits your needs.
• Training and Onboarding: Additional training sessions to help you maximize platform value.
• Feature Requests: Submit feature requests for functionality that would improve your experience.
• Service Credit: In some cases, we may offer service credits instead of refunds.

12. Policy Updates

We may update this Refund Policy periodically to reflect changes in our services, payment processes, or legal requirements. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after policy updates constitutes acceptance of the new terms.

13. Contact Information

For refund requests, billing questions, or clarification about this policy:

• Billing Support: billing@waabot.com
• General Support: support@waabot.com
• Customer Success: success@waabot.com